This policy applies to photography packages, digital images, prints, and personalized photo products purchased from Sevenfold Media LLC ("Sevenfold Media," "we," or "us").
For an existing order, the terms provided at the time of purchase apply. This page does not retroactively change those terms or limit any rights or remedies required by applicable law.
Digital images and package contents
Digital image sales are final once the purchased images have been delivered, subject to the corrections and legal rights described below. Delivery means successfully sending the purchased images, or a working download link, to the email address provided with the order.
After delivery, we do not offer refunds for a change of mind, dissatisfaction based solely on personal preferences about appearance, poses, expressions, or editing style, or a decision to use another photographer. This does not exclude a concern that the delivered work is defective, incorrect, or materially different from what was purchased.
Each package includes only the images and products listed in its description. Unlimited personal printing rights allow you to print the delivered image for personal use; they do not include additional images or poses.
Reviewing your image at the session
When an on-site viewing screen is available, parents and guardians are encouraged to review their child's image and raise concerns during the session, while adjustments may still be possible. Not reviewing the screen does not waive your rights regarding an incorrect or defective deliverable.
Missing, incorrect, or unusable files
If a delivered file is corrupted, cannot be opened, shows the wrong person, or does not match the purchased deliverable, please contact us using our contact form. Include your order information and a description of the issue.
We will review the concern and, as appropriate, correct or replace the file or provide the missing purchased deliverable. Reporting an issue does not automatically entitle you to a refund. If we cannot provide the purchased deliverable, we will refund the amount paid for the unfulfilled item, subject to any additional remedy required by law.
Session cancellations
If Sevenfold Media cancels a photography session, including a makeup session canceled because of insufficient participation, and cannot fulfill your order through a rescheduled session, we will refund the amount paid for the unfulfilled items.
Items already delivered or otherwise fulfilled are not included in a cancellation refund. Your rights regarding a defective or incorrect item remain unchanged.
Prints and personalized products
Prints, keychains, and other personalized photo products are final sale once production begins, except as described here or required by law.
If an item arrives damaged, defective, or incorrect, use our contact form with your order information and a description of the problem. Please retain the item and any photographs of the problem; we will let you know how to provide them so we can arrange an appropriate correction, replacement, or other remedy required by law.
Refund processing and project agreements
Approved refunds are returned to the original payment method. The time required for the refund to appear depends on the payment processor and your bank or card provider.
This policy does not limit any rights or remedies required by applicable law. If a separate written project agreement contains different refund terms, that agreement controls for that project, subject to applicable law.
Contact us about an order
For order questions or technical concerns, use our contact form. Include the customer's name, the participant's name, and the order number, if available. Do not include payment card numbers or other sensitive payment information.